I'd like to know WHY it is failing, but don't know where to look.Īm able to print from other devices, smart phone, tables, and another laptop running Windows 8. The installation still fails with it turned off. I use Microsoft Security Essentials which is up to date. I have not been able to reinstall the printer either with USB or wireless (the software actually sees the printer, but fails the install). Now a message appears 'cant find computer' and the scan does not proceed. I then had Windows Update problems which I resolved separately. CN37C6QH12 has scanned documents wirelessly to my computer for at least three years. I decided to unistall the printer and reinstall it. The printer has a valid 192.168.1.138 IP address, so it sees the router.
I installed the HP software on this machine from the supplied DVD and was able to print immediately.Īfter a few weekends, I got to the place I am at now, where it will not connect to the printer. I could not get it wirelessly installed, and based on some advice I got, I replaced my aging router with a new CISCO. I bought this printer a month or so ago, to use it on weekends at my cottage. Please consult with your device manufacturerįor assistance getting this device installed. It prints just fine when I print out a document - it just will not scan. I am unable to scan from the printer to the computer. If I try installing by connecting the USB, the message is Device Driver was not successfully installed. I have a HP OfficeJet Pro 8710 - All in One Series Printer.
#Hp officejet 6600 unable to scan to computer install#
To use all available printer features, you must install the HP Smart app on a mobile device or the latest version of Windows or macOS. HP Officejet 6600 e-All-in-One Refurbished Printer - H711g. The printer was unable to be installed over the network. HP Easy Start will help you connect the printer to Wi-Fi, install print drivers, create an account, and register the printer. Exact message is 'Unsuccessful Newtork Installation'.
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